normally people only talk about customer service when it's BAD, so we thought it would be a nice change to tell people about a GOOD experience. we purchased the busy ball popper (by playskool) from wal-mart yesterday for desmond. i put it together last night and, while the music part worked, the popper did not. and, as we all know, no busy ball popper is complete without the popper. chris called playskool customer service this morning and without question - no proof of purchase, no "mail the broken one back," no "return it to wal-mart," NOTHING - they apologized and said they would mail us a new one today free of charge. how great is that? yay for playskool.